How To Set Up Xfinity / Comcast (Email) Parental Controls

If your family subscribes to Xfinity Comcast, you will have access to the Xfinity Comcast email service. Your Xfinity email address is associated with the primary account holder and is created when you sign up for services. You will be able to create new email addresses from your account settings.

Although Xfinity Comcast's email provider doesn't technically have parental controls, there are ways to help keep your child safer while emailing.

Using Xfinity Connect to Manage Email Accounts

Xfinity Connect is a downloadable app that extends your Comcast services onto mobile devices (Apple and Android), allowing you to access your email address. This app is where the parental restrictions live.

How to Change Your Child’s Display Name

Create your child’s email account from the main Xfinity dashboard. If this is your child's first email handle, you'll most likely monitor who they exchange emails with and when. However, changing your child's display name is still a good idea to protect his or her identity online. The display name is the name that populates in the "From" field of a sent email. Using a nickname or a pseudonym is a great way of keeping your child's name from falling into the hands of spammers. Here's how to change your display name in Xfinity Connect:

  1. From your Xfinity Connect dashboard, select Preferences.
  2. From the Preferences page, click Email.
  3. On the Email Preferences page, you'll see a form labelled Your name on emails will be. Fill it in accordingly.

How to Set Spam Filters

  1. From your Xfinity dashboard, click the gear icon and navigate to Advanced Settings.
  2. Click Enable spam filtering.
  3. If you want a record of potential spam entering your child's inbox you can choose to check the Save a copy of emails marked as spam box. Otherwise, they’ll be deleted before even reaching the inbox.

How to Set an Email Safe List

Your Comcast email account also gives you the option to set up a highly limited inbox that only allows emails from specific email addresses. This safe list allows you to control who your child emails — any messages from addresses not included on the safe list will not be delivered.

  1. Click the gear icon to navigate to Settings.
  2. Click Advanced Settings.
  3. Navigate to Email Safe List and input the addresses your child may receive mail from.

How to Set Incoming Email Restrictions

Comcast's email service also includes an advanced feature that allows you to create multiple email filters. Though this is a more complicated process, it is a robust system that gives the user the power to sort through incoming email. To create a filter you will dictate the conditions that trigger the filter and the resulting action.

  1. From the Settings page, click Filter rules followed by Add new rule.
  2. Add your Rule name into the provided field.
  3. Click Add condition and follow the prompts (more details here).
  4. Choose your Action.
Click Save.

How to Monitor Content

In addition to setting parental controls on your child's device, the next safety layer parents and caregivers should strongly consider is a monitoring solution to assess the content their kids encounter (and produce) across text messages, social media, and email. Bark can do this for you. In Xfinity/Comcast email, Bark monitors the emails your child sends and receives including attachments. If you'd like to see a detailed list of everything Bark can monitor, click here.

Bark - The Internet Safety Solution

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