If you’re a T-Mobile customer and want to set up parental controls, it’s important to note that you must be the Primary Account Holder to add Family Allowances to your account. For T-Mobile One customers with two or more lines, this service is included free. If not, you may be required to pay a monthly fee for the service.
By default, the Parent Line is the Primary Account Holder, but after you add Family Allowances, you can designate a Parent Line. Both the Parent Line and Primary Account Holder can manage allowances for all lines on the account. Your children’s lines (“managed lines”) can view their individual allowances, but they cannot make changes to the settings.
A note for families looking to use T-Mobile FamilyMode with Bark: If you want to use Bark’s Parental Controls, you may not be able to use some of T-Mobile’s parental controls at the same time. Both parental controls use a VPN to protect your child’s device, and mobile devices only allow one VPN at a time. In addition, if you are looking to monitor the texts, photos, web browsing, etc. of your child’s iOS device, you may run into issues with content monitoring when using T-Mobile FamilyMode. Please reach out to us if you believe that to be the case so we can help you decide what will work best for you and your family.
Parental Control Settings With T-Mobile
- Set the number of allowed “Whenever Minutes.”
- Set the number of text messages the line can send and receive during a billing cycle.
- Set a current allowance if you want to specify an amount of money your child is allowed to spend on any downloads.
- Note: Billing purchases to your T-Mobile account are blocked while Family Allowances is active, though you can still use a credit card or prepaid card for purchases from the Google Play Store or the iPhone App Store
- Schedule the allowed or blocked time when your children are allowed to use their devices during the pre-defined time periods.
- Set time limits.
- Set BedTime.
- Set the Allowed and Not Allowed Numbers. Each line can have a maximum of 10 numbers for each list. 411, 611, and 911 do not count toward that maximum.
- The child’s line can always send and receive calls and messages to and from any Always Allowed numbers, even after allowances are reached, or during blocked times.
- Always Allowed numbers will always allow calls and messages from these specific numbers, regardless of restrictions or allowance limitations. Remember to add the voicemail retrieval number to this list so your child can always check their voicemail.
- Never Allowed numbers will always block calls and messages from any number on that list.
You can manage these settings for all the lines on the account.
Parental Controls With Family Allowances
You can also manage Family Allowances from within the T-Mobile app on your device with these instructions:
- Open your T-Mobile App and log in as either the parent or Primary Account Holder.
- Select Profile.
- Click Family Controls on the left.
- In Family Allowances, which is only an option if you’re subscribed to the service, tap Manage.
- Select the name or the line to view current settings.
- Set or change allowances for the selected line.
- Tap Save on the top right of the page.
Remember, Family Allowance settings don’t work on Wi-Fi or with Wi-Fi calling.