How To Set Up Cox (Cable) Parental Controls

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Cox Communications offers several features to help parents keep an eye on their kids' internet activity. Here is a complete guide to the best parental controls for Cox Communications customers.

Controls for Internet Access

Parental control features are free for Cox High-Speed Internet customers as part of your Cox Security Suite Powered by McAfee®. Parental controls allow you to customize safety features based on your child's age and your family values.

Cox Security Suite allows customers to do the following:

  • Control children's time spent online
  • Restrict access to age-appropriate websites only
  • Give older children some freedom by blocking access to categories of websites, like sites dealing with gambling, dating, or alcohol
  • Block specific websites for older children, allowing access to most of the internet
  • Receive daily email reports about your child's online activity, including time spent and websites visited

Cox Security Suite Settings

Cox Security Suite is compatible with Windows computers and Mac computers as well as Android and Apple devices.

To download Cox Security Suite for Windows:

  1. Click here to start the download process. A separate window will open so that you can refer back to these steps at any time.
  2. Log in with your Cox Primary User ID and Password.
    NOTE: When installing Cox Security Suite Plus for the first time, an activation page displays before redirecting to the McAfee My Account page.
  3. Your personalized McAfee My Account page displays. From the McAfee My Account page, click PC from the drop-down, then click Download.
  4. Click Agree and Download to confirm you have read and accepted the Intel Security (McAfee) License Agreement.
  5. Click Download and then click Save File.
    NOTE: If you are using a non-Microsoft browser, make sure to save the serial number presented on the screen to use when prompted during the installation process. If the serial number is not used within two hours, you will need to restart this process.
  6. On the Installer File pop-up window that displays, click Open.
  7. Select either Complete Install or Custom Install, then click Next.
    NOTE: Custom Install allows you to select specific features if you do not want to install all features.
  8. A pop-up may display asking you to allow this program to make changes. Click Yes to allow these changes.
  9. The download process begins. Once complete, your computer is protected.

To download Cox Security Suite for Mac:

  1. Click here to start the download process. A separate window will open so that you can refer back to these steps at any time.
  2. Log in with your Cox Primary User ID and Password.
    NOTE: When installing Cox Security Suite Plus for the first time, an activation page displays before redirecting to the McAfee My Account page.
  3. From the McAfee My Account page, select Mac from the drop-down, then click Download.
  4. Click Agree and Download to confirm you have read and accepted the Intel Security (McAfee) License Agreement.
  5. Click Download and then click Save File.
    NOTE: Make sure to save the serial number presented on the screen to use when prompted during the installation process. If the serial number is not used within two hours, you will need to restart this process.
  6. Complete the following:
    1. Click Download.
    2. Click Open.
    3. Enter your Mac administrator Username and Password.
    4. Enter the serial number provided.
    5. Click Next.
  7. Once the download is complete, click Finish. A confirmation pop-up displays to install WebAdvisor.
  8. Select the desired option to complete your installation.
  9. Click Install. The WebAdvisor is downloaded and installation is complete.

Begin by downloading and installing the software as described here. Once the Cox Security Suite software is installed on your device, you’ll have access to these easy-to-use parental control tools.

To download Cox Security Suite for a smartphone/tablet:

It’s recommended to begin this process on a computer. Click here to start the download process. A separate window will open so that you can refer back to these steps at any time.

  1. Sign in with your Cox Primary User ID and Password.
  2. From the McAfee My Account page, click Mobile from the drop-down, then click Send Link.

Web & Email Protection

To change your firewall and anti-spam settings, follow these steps:

  1. Open the Cox Security Suite Plus Console by double-clicking the McAfee icon on your desktop.
  2. Click PC or Mac in the Protect More Devices dropdown.
  3. Click the Navigation tab to view features and navigate to Web & email protection.
  4. Click Firewall to toggle your firewall on or off or create new settings.
  5. Click Anti-spam to toggle spam management on or off.

Parental Controls

The Cox Security Suite offers basic parental controls for your PC.

  1. Open the Cox Security Suite Plus Console by double-clicking the McAfee icon on your desktop.
  2. Click PC or Mac in the Protect More Devices dropdown.
  3. Click the Navigation tab to view features and navigate to Parental Controls.
  4. Next to Administrative Password, click Set to save a new password.
  5. Click Edit next to Protect Your Family to customize your settings.
  6. At the bottom of the page, you’ll see a Parental Controls Report that allows you to see whether your protected devices tried to view blocked content.

Privacy Settings for Mobile Devices

Your Cox Security Suite also offers basic protection for Android and Apple phones and tablets.

  1. Log in to your McAfee Mobile Security center.
  2. Click Privacy.
  3. Tap the > next to a profile to adjust settings.
  4. Tap the box next to each app or website that is allowed for the profile.
  5. Tap Save.
  6. Tap the circle next to the profiles name and tap Activate.

Lock Device

To remotely lock your child’s device, follow these steps:

  1. Visit www.cox.com/securitysuite and click Access Security Suite Plus.
  2. Once you are signed in, click on the tab that represents the device you’d like to lock.
  3. Click Lock.
  4. You can unlock the device by deselecting the Lock button.

Cox Communications offers several parental control features, but it doesn't cover everything. If you are looking for an easy way to monitor your child or teen's online activity, check out the Bark app for more information. Bark provides peace of mind to parents raising kids in a digital age.

Bark - The Internet Safety Solution

In addition to setting parental controls on your child's device, the next safety layer parents and caregivers should strongly consider is a monitoring solution to assess the content their kids encounter (and produce) across text messages, social media, email, and more.

Bark helps families manage and protect their children’s entire online worlds. Our award-winning service monitors 30+ of the most popular apps and social media platforms for signs of issues like cyberbullying, suicidal ideation, online predators, threats of violence, and more. Our web filtering and screen time management tools empower families to set healthy limits around the sites and apps their kids can access and when they can visit them. Sign up today to start your free, one-week trial.

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